Claws by Kait

Please Read Before Booking

Policies

To keep things smooth for everyone, please take a moment to review these policies.

01 Booking & Confirmations

All appointments are requests, not automatic confirmations. Once your request is submitted, Kait will review and confirm within 24 hours. You'll receive a confirmation email when your slot is locked in.

Please do not consider your appointment confirmed until you've received that email. If you haven't heard back within 24 hours, feel free to follow up via Instagram DM or email.

02 Cancellations & Rescheduling

  • Please give at least 48 hours' notice if you need to cancel or reschedule.
  • Cancellations made less than 48 hours before the appointment may result in a cancellation fee.
  • No-shows without notice may be required to pay a deposit to rebook.
  • Life happens — just communicate and Kait will always do her best to work with you.

03 Late Arrivals

Please arrive on time. If you're running late, send a message as soon as possible. Arrivals more than 15 minutes late may need to be rescheduled to avoid affecting other clients.

04 Pricing

All prices listed on the services page are starting rates. Final pricing may vary based on nail length, add-ons, and design complexity. For an accurate quote on custom or intricate designs, send a reference photo before booking.

Payment is due at the time of service. Accepted methods: cash, Venmo, Zelle, Cash App. Credit cards are not currently accepted.

05 Nail Health

Kait reserves the right to refuse service if the condition of your nails poses a risk to your health or the integrity of the service. This includes but is not limited to fungal infections, open wounds, or severely damaged nail beds. This is always done with care and your best interest in mind.

06 Children & Guests

To keep the space calm and focused, please do not bring additional guests unless previously discussed. If you need to bring a child, please reach out ahead of time so arrangements can be made.

07 Satisfaction

Your happiness matters. If something doesn't feel right at the end of your appointment, please speak up before you leave. Adjustments and fixes requested at the time of service are always welcome. Complaints after the fact are harder to address but Kait will always try to make it right.

What to Expect

1
Submit Your Request Fill out the booking form with your service, preferred day and time, and any design notes or inspo photos.
2
Confirmation Kait reviews your request and sends a confirmation email within 24 hours. Your appointment is not confirmed until you receive that email.
3
Day of Appointment Arrive on time, nails free of any existing product if it's a new set. Come with clean hands and let Kait know of any allergies or sensitivities.
4
The Appointment All services include cuticle care, gel polish, and massage. Expect 1–2 hours depending on the service and design complexity. Sit back, relax, and trust the process.
5
Aftercare Kait will walk you through how to care for your set. Avoid soaking nails for 24 hours and use cuticle oil daily to keep your set looking fresh.